Privacy statement

1. Scope of application

This declaration applies to the Internet pages that can be accessed at https://heilquelle.ch. Please note that https://heilquelle.ch may refer to other websites for which different data protection regulations may apply.

2. Person responsible

Eveline Loretan
Hotel Heilquelle
Thermenstrasse 7
3954 Leukerbad
+41 27 470 22 22
info@heilquelle.ch

3. Deletion and storage duration

The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage no longer applies. In addition, the data may be stored if this is provided for by law. The data will also be blocked or deleted if a legally prescribed storage period expires, unless the further storage of the data is necessary for the conclusion or fulfilment of a contract.

4. Inclusion of service providers and use of personal data for advertising purposes

If we wish to use contracted service providers for individual functions of our offer or use your data for advertising purposes, we will inform you below in detail about the respective processes. We will also specify the criteria for the storage period.

1. General data processing when visiting our website

If you only use the website for information purposes, i.e. if you do not provide us with any other information, we only collect the personal data that your browser transmits to our server. When these data are stored, they are not assigned to a specific person. When you view our website, we collect the following data, which is technically necessary to display our website to you and to ensure stability and security:

• IP address
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT) Time zone
• Contents of the request (concrete page)
• Access status/http status code
• Amount of data transferred in each case
• Web page from which the request comes
• Browser (incl. language and version)
• Operating system and version of the browser software.

2. Contact by email

When you contact us by email, we will store the data you provide (your e-mail address, your name and telephone number if applicable) in order to arrange appointments or answer your questions. We delete the data arising in this connection after the storage is no longer necessary, or restrict the processing if there are legal storage obligations.

3. Cookies

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which certain information flows to the location that sets the cookie (here by us). Cookies cannot execute programs or transmit viruses to your computer. They serve to make the website more user-friendly and effective.

Our website uses the following types of cookies, the scope and function of which are explained below:

• Transient Cookies (see below 3.1)
• Persistent cookies (see 3.2 below).

3.1 Transient Cookies

Transient cookies are automatically deleted when you close your browser. These include in particular session cookies. They store a so-called session ID, which can be used to assign various requests from your browser to the shared session. This enables your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close your browser.

3.2 Persistent cookies

Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

3.3 Cookie setting

You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third-party cookies or all cookies. We would like to point out that you may not be able to use all the functions of this website.

4. Seekda

In order to process your booking or booking request, it is necessary for us to store and process the data you have provided. For this purpose we use the Seekda booking and administration system. The provider is Kognitiv (Seekda GmbH), Neubaugasse 10/15, 1070 Vienna.

You can find more information on the handling of user data in Kognitiv’s data privacy policy.

5. Google Fonts

This website uses Google Fonts, a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using these links, information is transferred to a Google server. By using this website, you consent to the processing of data about you by Google.

You can find more information on the handling of user data in Google’s data privacy policy.

6. Google Maps

This page uses the Google Maps map service via an API. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the features of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy retrievability of the places indicated by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

You can find more information on the handling of user data in Google’s data privacy policy.

7. Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using these links, information is transferred to a Google server. By using this website, you consent to the processing of data about you by Google.

You can find more information on the handling of user data in Google’s data privacy policy.

8. YouTube

On this website you will find one or more links to YouTube. Provider of this service is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using these links, information is transmitted to a Google server. By using this website, you consent to the processing of data about you by Google.

You can find more information on the handling of user data in Google’s data privacy policy.

9. Facebook

On this website you will find one or more links to Facebook. The provider of this service is Facebook Inc, 1601 Willow Road, Menlo Park, Ca 94025, USA.

By using these links, information is transferred to a Facebook server. By using this website, you consent to Facebook processing the information collected about you.

You can find more information about the handling of user data in Facebook’s data privacy policy.

10. HolidayCheck

On this website you will find one or more links to HolidayCheck. The Provider of this service is HolidayCheck AG, Bahnweg 8, CH-8598 Bottighofen, Switzerland.

By using these links, information is transferred to a HolidayCheck server. By using this website, you consent to HolidayCheck processing the information collected about you.

You can find more information about the handling of user data in HolidayCheck’s privacy policy.

11. Tripadvisor

On this website you will find one or more links to TripAdvisor. The Provider of this service TripAdvisor Inc., 141 Needham Street, Newton, MA 02464, USA.

By using these links, information is transferred to a Tripadvisor server. By using this website, you consent to TripAdvisor processing the information collected about you.

You can find more information about the handling of user data in TripAdvisor’s privacy policy.

12.iiQcheck

For our hotel evaluation we used a Widget of the company ConsultiiQ GmbH, Spitalstraße 1, D-38640 Goslar.

By using these links, information is transferred to a server of ConsultiiQ GmbH. By using this website you agree to the processing of the data collected about you by ConsultiiQ GmbH.

You can find out more about the handling of user data in Consultiiq’s data protection declaration.

We reserve the right to change this statement at any time. It does not establish any contractual rights.

Last updated: November 2018